Refund policy

At CyberMuk, we strive to ensure our customers are satisfied with their purchases. This Return and Refund Policy explains the conditions under which returns and refunds are accepted for purchases made through our Google Merchant Store.

1. Eligibility for Returns

• Items must be returned within 30 days from the date of delivery.

To be eligible for a return, the product must be:

• Unused, in its original packaging, and in the same condition as received.

• Accompanied by proof of purchase (order confirmation email or receipt).

 

2. Refunds

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed and credited to your original method of payment within 5-10 business days.

 

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method or purchasing shipping insurance for valuable items.

 

4. Contact Information

If you have any questions about this policy or need assistance, feel free to reach us at: info@cybermuk.com